Q: When do parents return their photo order form?

Your school should advise parents of when they need to return envelopes by, and who they should give them to.

Q: Can we order and pay for school photos online?

Yes, we provide a secure online payment system that has been in place for some years now. The online order form is a Mobile friendly, easy and convenient way to order school photos. It also means your children do not need to carry money to school.

Simply click Order Online and complete the details required.

Q: How do I place my online order?

This link will direct you to our online ordering system. Here are the steps to follow once you are there:

  1. Click “View all Events & Organizations” (under the white bar).
  2. Choose your School/Event Name in the Event list.
  3. Enter your email address and Login.
  4. Browse through and choose a Package option. Next choose your Background & any Add-on selections.
  5. Enter your Family Plan coupon code if applicable (see Family Plan below for details), then Click next step.
  6. Enter your Student information and fill in any other fields below, then click next step.
  7. Enter billing, credit card information and Check Out.
  8. Repeat steps 4-6 for each students order.

*** Please call our studio if you have ANY questions, we’re here to help! 605.724.2559 ***

Q: What method of payment do you accept?

We accept cash, check, VISA and MasterCard. Credit Card payments must be made online.

Q: Do you offer a discount for families with multiple students?

We do! Our Family Plan was created for families with 3 or more students being photographed by Mark. When you submit your order online and enter our coupon code for each order, you will receive a discount! (**Orders must be placed online and have a total of 3 or more orders to qualify). For more information click Family Plan under the About link.

Q: I’ve lost my envelope. What should I do?​

Your school office has a small amount of spare envelopes. However, you can order online without an envelope. Click here to place your order!

Q: HELP! Its photo day and I haven’t ordered yet!

​Parents can use our online ordering system to purchase photos a week prior to photo day or the day after photo day. ALL students are photographed on the day so you will not miss out.

Q: My child forgot to hand in their envelope. What should I do?

ALL students are photographed on the day so you will not miss out. If you have already paid online, it is not a problem. We have record of your order and you will receive your photos when they are delivered to the school.

You still have time to order online the day after photo day! Click here to order. If it isn’t possible to place your order online, please give our studio a call and we can assist you over the phone. 605-724-2559

Q: Can I still order & pay for photos after photo day?

ALL students are photographed on the day so you will not miss out. We will place the order a few days after the last shoot day at your school. So please call our studio as soon as possible to place your order or you can use our online ordering system to purchase photos the day after picture day. All orders we receive after we have processed the initial order will be applied to the retake day list a few weeks later.

Q: Can you photograph my student’s younger siblings who aren’t in school?

Absolutely! We will have additional envelopes on Picture Day if you would like non-school age children or younger siblings to be photographed, or you can order online! They will be delivered to the school with the rest of the photos unless other arrangements have been made.

Q: What if a student is absent on photo day?

We will schedule a “retake day” with the school after the initial package orders are delivered for any missed students or students that would like a retake. Retake fee is $5 due that day to the photographer.

Q: Do you Photoshop or manipulate any of the portraits taken of the students?

It is not standard practice at Mark’s to alter students for cosmetic purposes. We do offer a Retouching add-on to purchase if you are looking to soften blemishes. Retouching will not make corrections to hair, teeth or glasses. Please contact our friendly customer service staff for more information. 605-724-2559

Q: What if we don’t like how our photo turned out?

We will schedule a “retake day” with the school after the initial package orders are delivered for any missed students or students that would like a retake. Please return your portraits in the original envelope on Retake Day along with the retake fee of $5.

Q: Do you guarantee your photographs?

Yes, Mark’s offers a 100% money back guarantee.  We only deliver photographs we consider to be of the highest standard. Please contact us with your concerns at 605-724-2559

Q: When will we receive our photos?

​We typically deliver the finished product within 3-5 weeks from the last shoot day at your school.

Q: How do I download the free digital download of my child’s portrait?

When you receive your prints, an order slip will be included in your envelope. On that order slip is a reorder link highlighted in yellow. This link will direct you to the reorder site where you can choose to add a digital download of your image to your cart. You must complete the checkout steps, but your total will be $0.00 for the download.

Q: I ordered a class composite, but it isn’t in my envelope, where is it? 

Class composites are created after the final retakes are completed at the school. We then proof the composite design with the school admin for accuracy and deliver at a later date during the school year.

Q: Can I order my sports memory mate photos online?

Yes! We our sports program online ordering set up for pre-order as well! Use the same steps as you would for school portraits. This link will direct you to our online ordering system. Here are the steps to follow once you are there:

  1. Click “View all Events & Organizations” (under the white bar).
  2. Choose your Event Name from the Event list.
  3. Enter your email address and Login.
  4. Browse through and choose a Package option. Next choose any Add-on selections.
  5. Enter your Player’s information and fill in any other fields below regarding photos with a sibling or friend, then click next step.
  6. Enter billing, credit card information and Check Out.
  7. Repeat steps 4-6 for each students order.

*** Please call our studio if you have ANY questions, we’re here to help! 605.724.2559 ***

Our Picture Day Tips:
Use these tips to help your child get ready for a great-looking school portrait that you’ll treasure forever.

  1. Help your child pick out clothes and colors that look good on them. After all, your child is the star of the photo—not their shirt, so avoid slogans, logos, and big patterns. Small jewelry and accessories are fine but nothing too big or distracting. Some Spring shoot poses may show pants or skirts, so plan the complete outfit.
  2. Glasses are okay! Mark knows all the tricks to reduce glare.
  3. Scheduling haircuts a few weeks ahead of time allows hair to grow back a little, or you can go for the fresh-cut look.
  4. No need to practice smiles ahead of time, this can make them look fake when picture time arrives. Let kids relaxed and ready to be themselves.
  5. Don’t worry about “perfect”! That hair that always sticks up or a missing tooth shows your child just as they are right now—and you’ll enjoy looking back on that for years to come. On Picture Day, Mark will help straighten hair, collars and check posture. Remember, if you like, we do have retouching options for scrapes and blemishes.

That’s it! Mark is a pro at making Picture Day fun and worry-free. Order online now!